Financing Return & Exchange Policy

LPT Medical, Inc. is here to make sure our customers are satisfied with our products and services. Our financing return and exchange policy allows our customers to be able to return/exchange their merchandise within 30 days of receipt of the merchandise. This allows you to use the unit and make sure it is to your satisfaction. 

Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately.  If a unit is damaged in shipping we must notify the shipping company within 48 hours.  We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.

All exchanges require a return authorization. Please contact us, 1-800-946-1201, so that we can assist you with doing so. There is no additional shipping costs for exchanges, unless customer wants expedited shipping, which would be the customer’s expense.

After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your financed unit and you will be held responsible for the duration of the amount you financed through the financing company, LPT Medical, Inc. will not be held responsible for any late or lost payments.

Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.

All new units come with a factory warranty.  Warranty repairs can be handled by contacting us 1-800-946-1201. You are responsible for all shipping costs on warranty work. If a loaner is required we will rent you out a unit for a weekly fee.

CONSENT TO RELEASE OF HEALTH INFORMATION FOR TREATMENT, PAYMENT AND HEALTHCARE OPERATIONS

The undersigned, as or on behalf of Patient, authorizes (1) Patient’s Insurer(s) and any other third party payor(s) which provide Patient with coverage to disclose to SUPPLIER minimum necessary  information to facilitate payment to SUPPLIER for items furnished Patient including, but not limited to (A) payment made by such payor(s) to Patient, the undersigned or to any other person  or entity for items provided by SUPPLIER to Patient; and (B) the scope and extent of Patient’s from time to time; (2) all medical personnel involved in Patient’s treatment to disclose to SUPPLIER any and all information concerning Patient’s medical history and condition as it may relate to the items or treatment provided to Patient by SUPPLIER; and (3) any holder of medical information about patient (including SUPPLIER) to release to the Centers for Medicare and Medicaid Services (or any successor agency) and its agents , to any of Patient’s third party payor(s) including, without limitation, Medicare, Medicaid, BCBS, OCHAMPUS, Tricare or other public or private payors, and to SUPPLIER, any information needed (subject to “minimum necessary” requirements as applicable) (A)  to determine applicable benefits and qualification for reimbursement of items furnished by SUPPLIER to Patient; (B) to process claims for items provided by SUPPLIER to Patient; and/or (C) to conduct health care compliance activities (including pre- or post-payment audits) and quality assurance or utilization reviews. The undersigned, as or on behalf of Patient, hereby authorizes his/her health care providers and payors to rely on this “Consent to Release of Health Information,” without the need for a separate release authorization , to release the specified information for treatment , payment and healthcare operations purposes as contemplated herein.  This consent shall not be effective to permit disclosures if information in cases where HIPAA-compliant release authorization is required pursuant to 45 CFR$164.508.